Shipping policy
Talomen is committed to bringing our products to everyone in the world. Our services are available to most countries and regions worldwide and meet various shipping needs. We cooperate with the most reliable international and domestic express companies to ensure your packages are delivered safely and on time.
Delivery Area
Free Shipping Countries/Regions
Talomen offers free shipping to the following countries/regions except islands, non-EU countries.
|
Country/Region |
Processing Time |
Delivery Time (Logistics Transit Time) |
|
United States |
1-3 days |
3-5 days |
|
Canada |
1-3 days |
3-5 days |
|
EU Region |
1-3 days |
5-7 days |
|
United Kingdom |
1-3 days |
5-7 days |
|
Australia |
1-3 days |
5-7 days |
|
Japan |
1-3 days |
3-5 days |
During holidays and sales seasons, order processing times may be delayed by 1-2 days.
Other Shipping Countries/Regions
If your address is not mentioned above or is excluded, our free shipping service is not available. To get a shipping quote, please add your selected items to the shopping cart and enter your shipping address on the checkout page for shipping confirmation, or contact our customer service and we will check the shipping information for you.
Shipping Options
In order to ensure that every order can be transported efficiently, we set default shipping options for each region, including carriers and express services. When you purchase any product from our website, our order processing system will automatically assign a shipping option and ship it from the warehouse closest to you.
Generally, express shipping services are provided by DHL/FedEx/EMS.
Notice
If your order includes 2 items or more, it may be shipped in multiple packages.
We have an automated system for order processing, therefore they cannot be canceled or modified once shipped. If the order is canceled by the customer after has been shipped, the customer must bear any return shipping fees that may apply.
Shipment Tracking
Once we ship, we will send you a tracking number and you can track your package in a variety of ways.
-
- If you have registered an account on our website, you can check your order tracking information on your account page.
- In the Support section of the main menu, there is a Track Your Order option. You can follow this path or click here to directly reach the order tracking page. Our tracking page supports querying package information by order number or tracking number.
- Enter the tracking number on the carrier's official website：
https://www.Fedex.com
https://www.ems.post
https://www.dhl.com
- Check through a third-party courier tracking website：
https://www.17track.net
https://www.track123.com/
All tracking numbers will be activated in the shipping company's database within 24 hours. If you are unable to track your order after getting a tracking number, it may be because the delivery company has not processed the order in their database system.
Delay Reasons
Most of the processes of international transportation are not controlled by us (Talomen) and will be affected by the following possible factors:
-
- Bad weather
- Flight delays
- National holidays or festivals
- Customs clearance procedures
- Natural calamities
- Massive breakout of disease.
- Other unforeseen circumstances
The specific situation depends on the workflow of the domestic logistics provider in your country, but we will do our best to provide the best international shipping experience.
Customer Support
If you encounter any issues processing your order, please feel free to contact our customer service team at support@talomen.com. We are always here to assist you with any concerns you may have.
Thank you for your understanding and support, and thank you for shopping at Talomen!